Frequently Asked Questions

  • Where do I meet my chauffeur at Aspen / Pitkin County Airport?

Passengers will meet their driver and vehicle outside the arrivals terminal to the right as they exit. Due to new regulations, our drivers cannot leave the vehicle to assist the passengers. Your driver will send you a text when you land with more information and will be lined up with the other SUVs and shuttles. If for some reason you cannot find your driver, please call us immediately at 970-710-6570.

  • What are your cancellation policies?

When booking, a credit card will be put on file. If a flight is delayed, we will try our best to accomodate the new time. If a cancellation is made on account of the weather and ride is cancelled, you will be charged 25% of the fare. If a cancellation is made for any other reason within 24 hours, you will be charged 100% of the fare.

  • What forms of payment are accepted?

While we do require a card to be put on file, payment can instead be made with cash, venmo, or other card directly to the chauffeur. You will not be charged until after a ride has been completed.

  • Are your fares subject to change?

Yes, our prices can fluctuate due to demand and inclement weather. You will always be notified well in advance if we foresee your fare to be more expensive than advertised.

  • Can you accommodate my ski equipment?

Absolutely! We are skiers here too and know the mountains inside and out. We are happy to provide any advice to take the most advantage of your time in Aspen. Our spacious SUVs are equipped with roof racks, as well as ample interior space. If you foresee a large group / gear needs, please contact us and we can let you know a solution.

  • Are pets allowed to travel in your vehicles?

Pets are always welcome in our vehicles as long as they are well behaved. Any “accidents” in the vehicle will result in a $600 cleaning fee. We are always happy to pull over so that your furry friend may relieve him or herself

  • Can I smoke / vape in the vehicle?

Our vehicles have a strict non-smoking policy. If broken, you will incur a cleaning fee of $600, plus the cost of repairs for any damage related to smoking.

  • Is there a charge if I need to make a stop?

Your driver is happy to accommodate one brief (5 minute) stop assuming it is not far out of the way. Extra stops and travel time to/from these stops will be billed according to your vehicle’s hourly rate.

  • What fees are associated with bodily fluids?

If a vehicle is soiled due to vomit or otherwise, you will incur a $600 fee. The vehicle will need a full detail. If you find yourself or anyone in your party on the verge of getting sick, please let the driver know to pull over and we can hopefully resolve the issue outside of the vehicle.